Breathing Space Policy

If you’re struggling with debts, you might be able to get support through the debt respite scheme, also known as Breathing Space. This could give you valuable time to find an effective and long-term solution for dealing with your debts and help you move forward

Complaint Handling Policy

• This policy complies with the FCA DISP rules and explains how we identify and deal with expressions of dissatisfaction or complaints in line with statutory timeframes and the involvement of the Financial Ombudsman Service
• It sets out how our staff will be trained to recognise, respond to and record customers expressions of dis-satisfaction and complaints. This extends to how customers will receive a satisfactory resolution and be treated fairly. All of which will be monitored and recorded in our complaints system
• Our communications will be clear and transparent, keeping customers informed of progress, next steps and their rights, including access to the Ombudsman
• We will undertake ‘root cause’ analysis to prevent things going wrong in the future, and prevent customers from suffering foreseeable harm

Duty Policy & Client Charter

We are committed to providing you with a highly personalised service with qualified and knowledgeable debt advisers as a for-profit Debt Management company

Modern Slavery Statement

This Modern Slavery and Human Trafficking Statement relates to actions and activities during the calendar year 2024. Clifford Watts Limited has a zero-tolerance approach to modern slavery and we are fully committed to preventing slavery and human trafficking in our operations.

Privacy Policy

Data Protection Act 2018 – How we will use your information.

Vulnerability & Extra Support Policy

We must ensure that all debt advice given, and action taken is appropriate to the customer’s individual circumstances and has regard to their best interests.

We also need to consider the specific needs of particularly vulnerable consumers.